#Office 365 contacts not syncing update#
#Office 365 contacts not syncing archive#

Removing the channel will not delete any of your email history that is already in the inbox, which means it will retain any comments and activities made to the emails in Front. Scroll down to the bottom and click Remove this channel. Note:В any drafts you composed using your existing channel will not be retained so be sure to send or delete any remaining drafts before proceeding.Д¬lick the gear icon on the top right of Front and into the Company or PersonalВ settings tab, depending on which space you are working with.В Admins can also access user settings by following these steps.Д¬lick on Inboxes on the left menu click into the inbox you want work with.Д¬lick on the Channels section of the inbox.Д¬lick the dropdown arrow to the right of the channel email address, if it is not already expanded.

#Office 365 contacts not syncing update#

If you update a conversation (like archiving it) after you reconnect with sync, the conversation will sync that actionВ at that time. See instructions below for the detailed steps.ДЄs long as you do not delete the inbox when you remove the channel,В existing conversations in Front will not be affected when you make this switch. Do not delete the inbox if you want to keep your conversation history in Front - just remove the channel.В You'll then add a new channel for that email account using the new sync channel option. You will first remove the SMTP channel you've been using. If you want to transition team inboxes to the Office 365 sync, you will need to be a FrontВ admin and have the Office 365В login credentials to make the changes. Want more details about what exactly syncs? Learn more here.

#Office 365 contacts not syncing archive#

If you send in Front, you'll see it in Office 365 if you send in Office 365,В you'll see it in Front.В Open or archived conversation status will also be synced both ways -В so when you archive a conversation in Front, it's also archived in Office 365, granted that your settings have not changed the sync, explained here. The two-way sync means that both inbound and outbound emails will be synced between Front and Office 365. Going forward, you can also add new Office 365 inboxes to FrontВ with two-way sync. If you are switching from an SMTP email provider toВ Office 365,В you will now have the option of utilizingВ two-way sync between Office 365 and Front.